Domestic Operations Coordinator

Company: Express Employment Professionals
Location: Seattle
Posted on: February 20, 2026

Job Description:

Job Description Job Description Position Overview The Domestic Freight Forwarding Coordinator is responsible for managing end-to-end domestic freight forwarding operations, ensuring shipments move efficiently, compliantly, and on schedule. This role oversees the full shipment lifecycle—from booking and documentation to carrier coordination and customer communication. It is well suited for logistics professionals with prior domestic forwarding experience who are looking to expand their operational expertise and take on increased responsibility within a fast-paced environment. Key Responsibilities Act as the primary escalation point for shipment tracking, tracing, and issue resolution Coordinate and manage domestic freight movements, including air freight, domestic ocean freight, LTL, FTL, expedited trucking, and intermodal shipments Schedule pickups and deliveries with carriers in alignment with customer requirements and service-level expectations Monitor shipments in transit, provide proactive status updates, and resolve delays or service disruptions Prepare and manage transportation documentation, including MAWBs, HAWBs, and Bills of Lading, with a high degree of accuracy Ensure compliance with DOT regulations, safety standards, and internal operating procedures Serve as a main point of contact for customers regarding shipment status, scheduling, and service inquiries Communicate clearly and professionally via phone and email to address issues and maintain service quality Investigate and manage freight claims related to damage, loss, or delay, working directly with carriers to reach resolution Maintain accurate and up-to-date shipment data within the transportation management system Collaborate with internal teams such as dispatch, warehouse, and billing to ensure smooth operations Review and validate carrier invoices against contracted rates and assist in resolving billing discrepancies Participate in continuous improvement initiatives to enhance operational efficiency and service performance Education & Experience Requirements Minimum of 2 years of domestic freight forwarding experience (required) Proven experience managing end-to-end shipment lifecycles Demonstrated knowledge of dangerous goods handling in compliance with 49 CFR regulations Experience working with bonded cargo, bonded warehouses, or customs-bonded processes Ability to coordinate effectively with carriers, vendors, and internal stakeholders Qualifications & Skills Strong customer service and relationship management skills Exceptional attention to detail and organizational ability Effective problem-solving and decision-making skills Strong verbal communication and active listening abilities Professional telephone and email etiquette Proficiency with basic software applications, including Microsoft Office and transportation management systems General computer proficiency Physical Requirements Ability to sit for extended periods while working at a computer Ability to lift up to 15 pounds occasionally Work Authorization & Screening Requirements Must be authorized to work in the United States Must successfully pass required background and TSA eligibility screenings Employment Details Job Type: Full-time Work Location: Onsite Schedule: Monday through Friday, 8-hour shifts Benefits 401(k) retirement plan Medical, dental, and vision insurance Health Savings Account (HSA) Life insurance Short-term and long-term disability insurance Employee assistance program Paid time off Tuition reimbursement SEAWA PandoLogic. Keywords: Operations Specialist, Location: SEATAC, WA - 98104 , PL: 602850323

Keywords: Express Employment Professionals, Seattle Hill-Silver Firs , Domestic Operations Coordinator, Logistics, Transportation & Drivers , Seattle, Washington