Customer Service Representative
Company: Elite Management Group
Location: Redmond
Posted on: July 8, 2025
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Job Description:
Are you a problem-solver who creates seamless solutions? Elite
Management Group seeks a Customer Service Representative to support
Lumen’s clients! Elite Management Group, a trusted advisor in
direct marketing, delivers strategic clarity and executional
excellence to drive Lumen’s customer growth in Redmond. We seek a
Customer Service Representative to provide expert support, resolve
inquiries with precision, and enhance client satisfaction while
fostering lasting business relationships. As a Customer Service
Representative, you'll receive hands-on training to become an
expert in Lumen’s telecommunications and network solutions. You'll
master communication, troubleshooting, and gain in-depth knowledge
of billing, account management, and technical support. This program
equips you to confidently address client inquiries, provide clear
solutions, and uphold the high service standards of Elite
Management Group and Lumen. Customer Service Representative
Requirements Assist Lumen business clients with services, billing,
account management, and technical inquiries, ensuring smooth
resolutions. Listen, diagnose, and troubleshoot client concerns,
providing clear and effective solutions tailored to their needs.
Deliver accurate service information on products, network status,
and account details to support informed decisions. Navigate
internal systems to access client data, streamline issue
resolution, and enhance service efficiency. Process service
requests, billing, and account updates with precision while
maintaining compliance with company policies. Maintain detailed CRM
records of interactions, resolutions, and follow-ups for seamless
client support. Follow up with clients to confirm issue resolution
and strengthen long-term customer relationships. Educate clients on
self-service tools, online portals, and best practices for
optimizing Lumen services. Escalate complex cases to specialized
teams while ensuring a seamless support experience. Uphold service
excellence, professionalism, and a client-first approach to enhance
satisfaction and loyalty.
Keywords: Elite Management Group, Seattle Hill-Silver Firs , Customer Service Representative, IT / Software / Systems , Redmond, Washington
